Refund Policy

30-day money-back guarantee

Brewpass, operated by Bono Tech, offers a 30-day money-back guarantee. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date — monthly or annual.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or contact Bono Tech support through your dashboard and we will raise it for you. Approved refunds are returned to the original payment method, typically within 5–10 business days.

Cancelling your subscription

You can cancel at any time from your dashboard. Cancellation stops future renewals and your cafe keeps full access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above if you are inside the 30-day window.

Plan changes

Upgrading takes effect immediately and is prorated against your current period. Downgrading takes effect at your next renewal, so no refund is issued for the remainder of the current period.

Questions

Billing and refund enquiries are handled by Paddle; anything else about your Brewpass account can be raised with Bono Tech support.